General terms and conditions

General provisions
These General Terms and Conditions apply to all services offered by the company Tisk Šepic d.o.o. (hereinafter referred to as the “Company”), with its registered address at Livada 14, 8000 Novo mesto. The General Terms and Conditions are valid for the entire website, whereby specific terms may additionally apply to certain subpages, and these terms are clearly specified in the text of each subpage.

The Company presents basic information about its activity and the provided services on their website in order to give users a general insight into their method of operations and terms and conditions. By visiting and using the website, the user acknowledges that he / she is familiar with the General Terms and Conditions and the Privacy and Protection of Personal Data Policy.

Use of website
The Company reserves the right to change the content of the website at any time and in any way, regardless of the reason and without prior notice. The user of the website agrees that the website may change from time to time without prior notice. By using the website, he / she undertakes to use it in accordance with the laws and the purpose of the website. The Company is not responsible for any damages caused to the user resulting from the website not being accessible or not working properly.   

Any information or images published on the website are subject to copyright and other forms of intellectual property rights and are owned by the Company. Any copying, rewriting, modification or reproduction without the written permission of the Company is prohibited.

Images used anywhere on the website are for illustrative purposes only and do not always reflect the actual product properties. The Company reserves the right to potential minor deviations compared to the actual product features.

Placing an order
The customer can send an enquiry (which is non-binding) in person, via phone, e-mail, online chat or social media. The order can be submitted verbally (in person, over the phone) or in writing – by e-mail. Verbal orders must be confirmed with a written order form. By confirming and submitting the order, the customer agrees to the General Terms and Conditions and undertakes to settle the obligations towards the Company within the specified period indicated on the invoice.

The Company shall bill the customer for all the services based on the quotation submitted and confirmed by the customer. Graphic design and pre-press activities may be charged additionally based on the actual time spent and at the applicable hourly rate, unless otherwise stated in the quotation. If it turns out that the total time spent performing the agreed service was much greater than expected due to additional instructions from the customer, the Company may subsequently charge a higher price even if the final price had already been agreed upon before the work commenced.

Rights and obligations of the Company and the customer
The Company undertakes to perform all its services professionally, expertly and safely in accordance with the requirements and standards of ISO 9001 and ISO 15378, within the agreed time limits and in accordance with the customer’s instructions. The Company shall not be held liable for any damage that occurs during the performance of the agreed service if the damage arises from the conduct of third parties attributable to the customer or is caused by force majeure.

When submitting an order, the customer is obliged to provide all necessary information regarding the order. In the event of any subsequent changes regarding the order, the customer is obliged to notify the Company of the change as soon as possible, but within two (2) days at the latest. If the change is communicated at a later date, or after the Company has started to perform the service, the work already done and the material used will be charged as an additional cost borne by the customer. The customer can check the progress of the agreed service at any time during the filling of the order, and the Company must give feedback within two (2) working days at the latest.

The Company shall send the final preview of the printed material to the customer at his / her request. After confirmation of the final preview of the printed material, changes are no longer possible or may result in additional cost and, consequently, a higher price of the printed material. Furthermore, after confirming the final preview, the Company is no longer liable for content deficiencies or errors, and they cannot give rise to any subsequent claims.

The Company shall not be liable for any errors that the customer has overlooked before confirming the final preview of the printed matter. Should the customer want any corrections, he / she has to communicate this in writing to the same email address from which the final graphic print was sent for confirmation. The customer shall bear full responsibility for all material (texts, photos, etc.) that he / she submits to the Company for the performance of the agreed service. Should it become apparent at any moment that the submitted material has violated the copyright law, the customer shall bear full responsibility for any potential consequences.

The customer undertakes to pay the Company’s invoices for the services rendered within thirty (30) days of receiving the ordered items, unless otherwise agreed (payment by proforma invoice). In the event of non-payment within the specified period, the Company sends an overdue-payment reminder to the customer. Should the customer fail to respond after three (3) written reminders have been sent, the Company is entitled to take action with a court of competent jurisdiction to enforce payment of the invoice. In this case, any expenses incurred in the recovery proceedings shall be borne by the customer.

Time limits for performing the agreed services
The Company must perform the agreed service within the time limit specified in the correspondence with the customer or in the quotation, unless otherwise agreed verbally or in writing at a later date.

In the event of force majeure (earthquake, fire, flood, etc.), the time limits for performing the agreed services may be extended for the duration of the force majeure, provided that the Company informs the customer of the occurrence of force majeure as soon as possible. Any unforeseen events that occur unintentionally on the part of the Company (machine failure, power outage, etc.) shall also be regarded as force majeure.

Should the performance of the agreed service require any communication with the customer (confirmation of proposed solutions, providing the necessary information for further service, etc.) and the latter does not respond to the Company’s request immediately or within the agreed deadline, the Company has the right to extend the agreed time limit by a factor of two (2). Whenever possible, the Company may, with due diligence, make the appropriate decision on behalf of the customer. In this case, the Company is not liable for the decision taken.

Delivery and collection of ordered products
The Company can deliver the products to the customer, send them by post, or the customer can pick them up in person during working hours at the Company’s headquarters or, by agreement, at another location. When collecting the finished products, the Company shall abide by the arrangement agreed upon with the customer before the filling of the order commenced. If the customer later changes the method of delivery (from own collection to sending by post or delivery), the Company reserves the right to charge additional fees for delivery or sending by post in accordance with the current price list.

If the delivery deadline is delayed due to unforeseen events (unforeseeable events on the part of the Company or force majeure), the Company shall not be liable for exceeding the delivery deadline.

If the customer receives a damaged, wrong or defective product, or a product that does not conform with the placed order, and the fault lies squarely with the Company, the deadline for filing a complaint regarding the quoted printed materials is three (3) days from the receipt of the products. Any complaints made after the deadline expires shall not be taken into account. The customer must notify the Company of the complaint in writing (and include photos of the goods in question) to the email address When handling complaints, written communication is the only option; therefore, in the case of a personal visit or telephone conversation, the customer must also submit the complaint in writing to the email address The Company is obliged to respond to the customer and provide an appropriate solution to the complaint in the shortest possible time, or within three (3) days at the latest. When lodging a complaint, the customer is obliged to return the products (undamaged and unchanged in quantity) to the Company, unless agreed otherwise. Whenever it becomes apparent that the fault lies with the Company, the Company shall cover all the costs pertaining to the complaint and the re-production of the products based on the same quotation as previously specified..

Complaints arising from improper storage of printed materials (they should only be stored indoors at a temperature of at least 21°C and air humidity of 40%) on the part of the customer cannot be taken into account.

Final provisions
These General Terms and Conditions are an integral part of the contract between the Company and the customer. Contracts are concluded in the Slovenian language, except when the customer is from another country (in this case, the contract must be concluded in English). Any disputes between the Company and the customer that cannot be resolved amicably by the two parties shall be settled by the court of competent jurisdiction in Novo Mesto.

The General Terms and Conditions shall be valid from 11.4.2023 until termination.